Mobile Legends Account Recovery Guide: If you’ve lost access to your Mobile Legends: Bang Bang account—whether due to a hack, device change, or forgotten credentials—you’re not alone. Account loss is one of the most frustrating experiences in the gaming world, especially when you’ve invested time, effort, and possibly money. Fortunately, Moonton offers a reliable process for recovering lost or hacked accounts. This 2025 guide walks you through how to restore your MLBB account quickly, safely, and without risking a ban.
Contents
- 1 Why Accounts Get Lost or Hacked in MLBB
- 2 Step-by-Step Guide to Recover Your MLBB Account
- 3 Tips to Boost Recovery Success Rate
- 4 What If Your MLBB Account Was Hacked?
- 5 Avoid These Mistakes During Account Recovery
- 6 Table: Quick Recovery Reference
- 7 Common FAQs on Mobile Legends Account Recovery
- 8 Conclusion
- 9 Read More:
Why Accounts Get Lost or Hacked in MLBB
Before jumping into recovery, it’s important to understand the most common reasons players lose access:
- Changed Devices Without Binding
Many players forget to bind their account to Moonton, Facebook, Google Play, VK, or Apple ID. - Unauthorized Access or Hacks
Clicking on phishing links or using third-party apps often results in hackers gaining control. - Account Ban or Glitch
Sometimes users are banned or experience in-game glitches that reset login access.
Step-by-Step Guide to Recover Your MLBB Account
Recovering your account is absolutely possible if you have the right information and follow the official recovery procedure.
Step 1: Gather All Required Details
Moonton requires several key pieces of information for verification. You should prepare the following:
| Required Information | Details |
|---|---|
| Account ID & Server | Found by clicking your avatar (if you still have access), or provided by your friends who still see your profile. |
| In-Game Name (IGN) | Your most recent in-game name. |
| Account Creation Date | Estimate this as accurately as possible; you can check Google Play history (Android) or Apple Game Center (iOS). |
| Devices Used | List the models of all devices you’ve used to log in. |
| Purchase Receipts | Screenshots or email receipts from your first and latest top-ups. |
| Last Login Details | Note your most recent access and region. |
This information helps verify you’re the rightful owner.
Step 2: Submit the Account Recovery Form In-Game
Here’s how to find the recovery form:
- Open Mobile Legends on any account (can be a new or guest account).
- On the main lobby screen, tap the headset icon (Customer Service) near your profile picture.
- Select Account Problem > Account Recovery.
- Tap on Form_Account Retrieval.
- Fill in all the required fields with the info you gathered.
- Submit the form and wait for a response (typically within 24–72 hours).
Important: Do not spam the form. You can only submit it 3 times per day. Wait at least 6 hours before trying again if it fails.
Step 3: Follow Up with Moonton Support
If your first attempt is rejected, don’t panic.
- Go to the Mobile Legends Official Support Website.
- Create a support ticket using the same email linked to your recovery attempt.
- Reference your Account ID and previous ticket number if applicable.
- Join the r/MobileLegendsGame Reddit community and contact verified community mods if needed.
Tips to Boost Recovery Success Rate
If you’re serious about getting your account back, follow these pro tips:
Be Honest and Detailed
Do not try to guess if unsure. Vague or incorrect data may cause rejection. Accuracy builds trust.
Provide Evidence
Upload clear screenshots of your purchase receipts, past gameplay, or login devices to strengthen your case.
Use Bound Accounts Moving Forward
Once recovered, bind your account to at least two platforms (e.g., Moonton + Facebook). This ensures smoother recovery next time.
What If Your MLBB Account Was Hacked?
If you suspect that your account has been compromised:
- Immediately try logging in using any bound platform (Facebook, Moonton, Google).
- If still accessible, change your password immediately on the linked platform.
- Report suspicious activities to Moonton via in-game Customer Service > Report > Account Hacked.
- Use the Account Retrieval Form if you’re locked out completely.
Avoid These Mistakes During Account Recovery
| Mistake | Consequence |
|---|---|
| Submitting incorrect info | Instant rejection |
| Using third-party recovery tools | Permanent ban risk |
| Contacting fake support on social media | High risk of getting scammed |
| Submitting recovery form too frequently | Form will be disabled for 24 hours |
Always use official Moonton support channels.
Table: Quick Recovery Reference
| Task | Action |
|---|---|
| Lost Access | Use guest login or create new account |
| Find Support | Tap headset icon > Account Recovery |
| Required Info | ID, Server, Device, Purchases, IGN |
| Submit Form | Form_Account Retrieval |
| Wait Time | 24–72 hours |
| Retry Rule | 3 tries/day, 6-hour wait between attempts |
| Contact Mods | Reddit: r/MobileLegendsGame |
Common FAQs on Mobile Legends Account Recovery
1.Can I recover my account if I never made a purchase?
Yes, but recovery is more difficult. Try to provide device models and the approximate date of creation to prove ownership.
2.How long does recovery usually take?
Anywhere between 24 hours to 7 days depending on the case complexity and information accuracy.
3.Can I retrieve my MLBB account without email or phone number?
Yes, if you still have Account ID, Server, and other verifiable info like gameplay history or purchase receipts.
4.What should I do if I see “Too frequent, please wait”?
This error means the form was submitted too many times in one day. Wait 6–24 hours before trying again.
How to Prevent Losing Access in the Future
Once your account is recovered, take these steps to ensure you don’t lose it again:
- ✅ Bind to Moonton, Facebook, Google, Apple, or VK.
- ✅ Enable two-factor authentication on your login platforms.
- ✅ Avoid logging into suspicious websites claiming free diamonds or skins.
- ✅ Take screenshots of your Account ID and Server number and keep them stored securely.
- ✅ Save all payment receipts from in-game purchases.
Conclusion
Recovering your Mobile Legends account in 2025 is more streamlined than ever, but it still requires patience and preparation. With your valuable time and in-game assets at stake, it’s crucial to follow the steps properly and stick to official support methods only.
Whether you’re a casual player or grinding for Mythical Glory, losing access to your account is devastating—but it’s not the end. Follow this guide and you’ll be back in the Land of Dawn in no time.
Visit www.mobilelegends.app for the latest guides, patch notes, hero tier lists, and Mobile Legends news—trusted by thousands of MLBB fans across the world.
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